Customer Engagement Platform

Documentation

Architecture references and integration specifications for the AI-powered customer engagement system. Built for operations teams, product leads, and client engineering.

Documents

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Architecture

Customer Engagement — Single Timeline Workflow

The full interaction lifecycle from inbound message to audit log. Covers the agentic reasoning loop, quality gates, Skills Engine, and human approval paths.

v2 · System Architecture →

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Technical Spec

Skills Engine — Integration Specification

Everything a client engineering team needs to register and operate Skills. Covers registration fields, risk tiers, API contract, response envelope, error handling, and sandbox testing.

v1 · Client Engineering →

Status

Workflow architecture — documented and published

Skills Engine spec — documented and published

Management API reference — in progress

Client dashboard guide — planned

Sandbox testing walkthrough — planned